Message 1 of 8 (609 Views) Reply. Always print return labels through eBay so that eBay can see when the item was received. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. They just keep saying 'contact ebay for help'. We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. It should have the return policy on it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Yes. The seller no longer responding. but then again Lehman etc so ….. I’m sure the postal clerks will be thrilled with this, they have a hard enough scanning packages, now they also get to print the labels. Seller Standards; Seller protection; Premium protection for businesses; Global Sales. Returns are easy with USPS®. International postage; Manage Returns; Why free postage works ; Growth. Can I reprint it without paying? Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. All of the information you need to create your label is already on the Buy delivery page in My eBay. If you use an eBay return label, tracking details are automatically uploaded. Get started now. Yes. How to reprint a postage label. Postal Service grants the refund, the postage value, including the cost of insurance purchased with the label, will be returned to your PayPal account. Of course the total summation of the number of people that care about this “improvement” is between +1 and -1 (although come to think of it – theres probably a few Wall Street turds who will say eBays a long term “BUY” cause of it …. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. Yes. I ordered something from a seller, and due to certain circumstances, we have agreed on returning the package for a refund. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. Buy an eBay return label For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. Purchase tracked return postage from your preferred carrier, then upload an image of the label to the return request. Posts: 28,363. Having a generous, hassle-free return policy can help customers feel more comfortable buying products and boost business sales. At that point ebay will either take the bull by the horns and issue you with a returns label themselves, or on occasion, they will tell you that as the seller did not provide a label, you do not need to return the item, and they will issue you with a refund. Check the details on the Buy delivery page: the buyer's user ID, the transaction details, the amount paid for postage and the date by which your buyer expects to receive the item. My contract is for £X per item. Do I need to call Ebay or will they review the case before the end date? You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. Please leave the following fields untouched. You should make a label that represents your brand and creativity, at the same time you shouldn’t forget the main purpose of the label. “While the initial version involves a close partnership between eBay and USPS, we wanted to use an API integration model that would simplify onboarding other carriers in our global marketplace,” according the announcement. Request a Refund. Box it, label it, send it — all from home. When you print a postage label via eBay, an email will be sent to your buyer indicating that you are preparing postage and providing any tracking information associated with the label. Always print return labels through eBay so that eBay can see when the item was received. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Click Shipping History. Go to the Sold section of My eBay and click Print postage label next to the item you need to send. Send an eBay shipping label If the package meets USPS size requirements, you can purchase a return shipping label through the return request and send it to your buyer. For Media Mail® and Parcel Post®, the request may take up to 21 days to process. I’ve been trying to return an item on eBay, but the seller requested that I find out the return shipping price. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. eBay to Expand Shipping Label QR Codes to Returns, Looming Shipping Cutoffs Lead to Holiday-Weekend Discounting, PRC Ruling Means Higher Postage Rates in the Future, Amazon Buys 11 New Airplanes to Support ‘Growing Customer Base’, Cha-ching! It is also quick and simple to print a scan form for your bulk shipments to make drop-offs at the Post Office or schedule pick-ups at your doorstep. If the seller does not send return shipping, he loses the dispute and you are refunded. If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. Which he can do with a Canada Post shipping label purchased through Shippo or by using Paypal's Send Money service. Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Our tools and services can help you keep your item postage and deliveries as simple as possible, while keeping your customers satisfied. We don't use ebay labels as we use eparcel. Here's how to buy an eBay return label, if one is available: You can save time and money by printing postage labels for your sold items on eBay. What a mistake. After you sell an item, go to the Sold section in My eBay or the Seller Hub, find the item, and click “Print Shipping Label”, Enter the shipment’s weight and dimensions. Jim “Griff” Griffith shows you how you can save serious time and money with the eBay Print Label feature. eBay only offers the return shipping label for domestic transactions (US that is). You can save time and money by printing postage labels for your sold items on eBay. You just need to package and weigh your item. Hi all,Can anyone please confirm how the eBay return postage method works?I have requested return, then told to print postage label. You have up to 5 days from the time you print a USPS label to void it and get a refund. As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. Look for the receipt you received by email from eBay for the purchase. Offering good postage options and a reliable fulfilment process is key to successful selling on eBay. Just print your own shipping label with postage and then schedule a Package Pickup. Listing Services? The customer has to send me a defective item back. If a buyer uses his own postage or takes the item to the post office to be weighed and shipped, eBay can't see the tracking number and will not require the seller to refund. Steps to print your label: 1. Most items I ship go First Class and normally I would use USPS Priority Mail for heavier items, but lately I had noticed how much cheaper FedEx rates were. Start tracking You'll just have to promise the buyer to compensate them later or send them the money via PayPal now and have them print a label or pay at the post office. The buyer can then print the label and drop the parcel off to send it back to you. eBay Adds Coins, Bullion to Managed Payments, eBay Sums Up Changes to Affiliate Marketing, USPS Gets $10 Billion to Offset the Impact of the Pandemic, USPS Expands Loyalty Program for Shippers. If you’re returning something, the retailer may supply a prepaid return label. And you’ll have peace of mind over the returns process - with guaranteed tracking, you’ll always know where the item is. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Printing Returns postage labels for Returns on eBay is a different process. Choose your service type, enter package weight and click on ‘calculate postage cost’ 3. Streamline the way you work with free USPS package pick up at your door, thousands of FedEx and UPS drop off locations, bulk label printing up to 100 at a time, and free automatic tracking. If your label printed incorrectly, you can reprint it for free. If you're using a non-eBay label, the seller may have added the number for you. eBay announced today that its QR feature is now available for all users in the US for USPS domestic shipping labels. Labels that have not been scanned by the postage system. The return labels provided to buyers are tracked, so you can easily monitor the return of an item. My buyer received a Wii console, he hooked it up and came up black screen. Last month, it launched the QR code feature so sellers could bring their package to their local Post […] Something went wrong. Check the buyer's delivery address. You should receive a return postage label by 01 Apr, 2016. My label didn’t print properly. ). Make sure the information is correct and click Pay and Continue. Was directed to PayPal to s. We use cookies to improve and personalise your browsing experience, to perform analytics and research, and to … i need to reurn an item and have paid for the postage with paypal through ebay but it wont let me print a postage lable off, at the moment the label isnt available, it just gives me the sellers details. Steps to print your label: 1. If plans change, QR codes can easily be voided or reprinted at no additional cost, eBay said. Your buyer made their decision to purchase from what you have stated on your listing. Get access to our pre-negotiated rates, plus, enjoy free shipping supplies from each of our shipping carrier partners. Complete the form and click Continue. That is exactly what the return postage label is for - so that the buyer can return the item to the seller via a tracked means of postage, and once the item shows up as tracked back to the seller eBay would know that the buyer has returned the item successfully. Can you get a refund on an eBay shipping label? Find the return policy. 0 Kudos lyndal1838 View Listings. They can also organise a courier to send the item back for a small additional cost. An easy and convenient way to make label is to generate some ideas first. Free delivery and returns on eBay Plus items for Plus members. And you’ll have peace of mind over the returns process - with guaranteed tracking, you’ll always know where the item is. So I decided to ship a few packages through FedEx. Select ‘Print postage label’: 2. I have been selling on eBay for years and have shipped thousands of packages through eBay's label system. However, the ebay email also says "If you can't send a label by 17 Jan, 2020, we may send the buyer a return postage label and charge it to your monthly invoice." eBay international standard and the Global Shipping Program are both available to U.S. sellers on eBay Labels. View cart for details. “By introducing a new service which receives data from our carriers and translates it into consistent-looking QR codes on the eBay Labels platform, we’re able to guarantee a consistent user experience for our sellers.”. Advanced international selling; European Sales Booster & Webinterpret; News . Some sellers have a return policy in place. With ParcelPoint, buyers can print a return label and drop the item off at one of over 1,300 extended-hours ParcelPoint locations. Report Inappropriate Content. “Additionally, we’re planning to expand the use of QR codes into our return label flows,” it wrote in Monday’s announcement, found on the eBay corporate blog. If they spent 1/2 as much time fixing the site as they do obsessing about returns (and finding ways to increase them) …… the site may actually start to run well. Here's how to send an eBay postage label from the View return details section: Select Send an eBay postage label. Share your expertise! eBay created this policy because there are … eBay said it will expand the feature to other carriers in the US and to other global markets. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Copyright © 1999-2021 Steiner Associates, LLC. First though, give the seller a chance to respond. Ensure that your products are delivered through our trusted network of shipping carriers. But if you are UK only and leave it at a low weight it does reduce the refund costs as eBay base the label on what the seller has put on the weight box. Postage discrepancies usually occur when: Incorrect information was entered on your shipping label, such as package weight and dimensions Package weight and dimensions were not entered on the shipping label at all Priority Mail flat rate label was used with a non-Priority Mail flat rate box or envelope When you finish the form, buy the postage. If it doesn't, you can also find the order on eBay by logging in and looking under your account. Your PayPal account is charged for the label. Check the labels you want refunded. Everything you need to start selling on eBay. We will assume you are printing USPS Labels thru ebay. Sellers correctly use this to calculate international postage. If a buyer does not use eBay's return label printing workflow, the package cannot be tracked. With eBay Labels you’re not locked into one shipping option. eBays insane crush on returns continues …. I presume if the buyer wasn't able to print of an ebay postage label you could just post the label to them. Provide your own pre-paid label . Click Print in the return label pop-up window. With ParcelPoint, buyers can print a return label and drop the item off at one of over 1,300 extended-hours ParcelPoint locations. Labels that do not already have a refund request. I want to print a shipping label from the customer to me but I cannot find it anywhere here. Affix the label to your package. I have requested a return and the seller has accepted, and now I get message when I check my return details from ebay saying "Get ready to send the item back . It also said it plans to expand the use of QR codes into its return-label flows. Attach the printed label to the package in a safe way. It is also against policy to change the shipper or the shipping method from what you have posted in your listing. eBay uses first-class return service labels which are good for any class up to 70lbs. Have a Box and Label Link to Disclaimer # 1 Ready To Go? All rights reserved. I told him I would replace it, he sent a return item form, I accepted it. Ebay have told me to message the seller to request a return label. Would it be easier to just open a PayPal claim as I'm sure the seller won't pay for return postage as indicated they can' t buy a return postage label. That leaves ebay and PayPal fees at almost 20% of every sale Inc postage costs. (You keep the unwanted item.) How to accept a return. 0 Kudos *sparklz* View Listings. However, finding where on eBay’s website to void a shipping label and request a refund is the hard part. EBay makes the seller pay return tracked shipping. With UPS, you are only charged for the labels you use, but must void a label if you don’t use it to avoid being charged. The eBay label will have a tracking number and this is recorded in your eBay account. Registered: ‎07-23-2006. With an eBay Store, you can get the most out of selling. As a seller, finding a professional, cost-effective and reliable way to get your product into the hands of your customers is essential. 3. Rising Star Options. After you click on PURCHASE POSTAGE you get another window click PRINT LABEL in that window. Welcome to the Packlink Help Center To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label. You can purchase a return postage label through the return request and send it to your buyer. Seller advised to return it to the address that is on the back of the envelope. As far as I can see, it is up to them to sort it out and the last message I got was just their address saying send it here. Click On “My Bay” The seller has accepted the return but is refusing to send a return postage label. The one time I had a buyer who needed a return label I just printed it of at my end and posted the label to them. The problem is, Royal Mail’s … Last month, it launched the QR code feature so sellers could bring their package to their local Post Office and show the clerk the code on their mobile device, allowing the clerk to print the shipping label on the seller’s behalf. Returns Made Easy. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. eBay announced today that its QR feature is now available for all users in the US for USPS domestic shipping labels. If not, you should manually add tracking details to the return. Log in to your Click-N-Ship account. The U.S. It all depends on the size and weight of the item, if it is a small item less than 500g I suppose the seller could email you a prepaid label, and you package it up in ordinary brown paper or a small box or something and take it to the PO. It inspires confidence in your business and helps you maximize your profits. An eBay return postage label – Learn how to print an eBay return postage label A label from their preferred carrier – If the seller provides you with a postage label, they'll send it to you directly, and you can print it from the "Your postage label is ready" email or message that you'll receive in Messages When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, package weight, your location and the seller's return address. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ; May 22, 2020 11:35:39 PM. Drop it off. If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. Return postage for sellers. You cannot just go back and randomly chance the deal that has already been made. Send customers a pre-addressed, paid shipping label with just a few clicks! Automation of returns and refunds saves sellers time, and enables them to process returns faster. I contacted eBay via their online chat and they said to get a quote for the return of the item and then contact the seller if they agree to the cost for its return. I'm going to try just using USPS.com and do postage from there - you don't get the eBay discount, but at least are able to type in details for accurate weight and box size, then add a new tracking number for your buyer. Then I receive another email that advises " seller let us know they can't buy a return postage label". Explore your options. Ensure your parcel has a prepaid label. Hello, I got a problem. Consignment and Wholesale Services? You will now see a window labelled SCALE or SCALING where you can increase or decrease the size. Use our powerful shipping cost calculator to figure out your best shipping options and set your prices to maximize profits. You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. Yes. Report Inappropriate Content. Reach More Buyers; Using promotions to boost your sales; eBay Shops; Service Providers; Protection. Stamps.com allows sellers to easily […] To print a postage label: Go to the Sold section of My eBay and click Print postage label next to the item you need to send. Rate and review services within the ecommerce industry and let others know how you feel! Whether you ship across town or around the world. The eBay label will have a tracking number and this is recorded in your eBay account. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Hope eBay can allow weight and box input prior to printing labels … Jim “Griff” Griffith shows you how you can save serious time and money with the eBay Print Label feature. Plus, all carriers offer added peace of mind with shipping protection or liability coverage for loss or damage due to mishandling during shipment. I remember speaking with CS regarding this probably a year or so ago when I noticed there ws no longer an option to do so and they stated it was a glitch that they were trying to fix. To void a label: For FedEx labels printed on eBay, you are only charged for the labels you use. I have gone … I contacted eBay for the return of the item and they sent an email that I should receive a return postage label. Please answer this question before sending. I printed a label, but I am not going to use it. Compare UPS®, FedEx® and USPS® and our own eBay delivery services to find the perfect balance of price and convenience for your business needs. Get updates and learn how eBay is supporting you during COVID-19. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Return Postage Label hunter74083. eBay did not reveal how many post offices are currently equipped with this feature. Learn more below. Can I print shipping labels for buyers outside the U.S.? I'm concerned that if I don't send her the money I'll be penalised, but if I do then ebay will send her another label and charge me, so I'll have paid for return postage twice. You need to phone eBay / or request that they phone you. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. There are no options for me to send further info to Ebay. I use RMT(R) and the price is the same, regardless of whether I have a return of a needle or a haystack.