eBay rep then said to use PayPal to "Send Money" to his e-mail address. They need to rethink this or thy'll find that they loose business. No private messages. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. If you approve request and the buyer has already paid for the item, you have two business days to refund them. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. The dice seems loaded against the seller. A. Got stung with that a week or two ago. The dress was worth $300 to begin with If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. eBay today reminded sellers that not … My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. Do I need to print a customs form? Most people say to call ebay. Please no low quality posts. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. I approve the return. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. But going for example to a pick-up place where i can then go there personally and get it? Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. If a buyer wants to return an item, all they have to do is ask and if the seller doesn’t agree, eBay forces them to do so. Nearly everything we list is No Returns Accepted. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. Buyers wants a refund, I have a no return policy. Certainly don't pay for the return. AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). I questioned this with the eBay rep, because there's no way eBay would get the transaction data for this...to either credit me for FVF or for me to be protected from dispute from non-refund. I have received the … You will see this in the ‘ Return policy ’ drop-down menu. Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). In the eBay resolution centre. This is page 1 of 1 (This thread has 11 messages.). eBay phone support told me to refund via PayPal. They have a 100% positive feedback and over a 100 reviews. Do not request PMs. Is it possible to order something from ebay without it going to my house? It's kind of a loophole for them to avoid paying return shipping. Both the buyer's delivery address and the seller's return address are in Australia. Thanks for any help you can offer! No - don't accept it. This is why you stick to your policy and deny the return. In my experience this only leads to a defect on your account and ebay telling you to refund. No Returns Accepted - Buyer Requests Return. Misuse of returns or eBay Money Back Guarantee. To improve your help experience, please sign in to your account. Shipping internationally using eBay International Shipping. Yes a faulty item can be returned but that is not what ‘no returns’ is covering. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. I approve the return. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. © 2021 reddit inc. All rights reserved. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. That return policy can be "no returns accepted" (except for errors in the listing … I don't want any negative feedback. eBay told him to return the part to me. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. To comment on this thread you need to create a Mumsnet account. Buyer is honest. Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. He agrees. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true! eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. I also stated that I don not accept returns. Ok I'd better check with Ebay what they would agree to. You cant charge a restocking fee on ebay any longer. If a buyer makes a false claim, please accept the return and report the buyer to us. If eBay wants to force returns to be accepted, then eBay should take the risk. Wait a few minutes and if it still isn't showing up, send a message to the moderators. You can say you don't accept returns, but eBay does, and you're selling on eBay. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! Creating an eBay returns policy . Buyer shipped item. This was the 1st item I sold on ebay. She felt that the patent leather was not patent. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. Be prepared for the possibility of negative feedback tho! If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. But anyway.Also, if I do refund, do I just refund the cost of the item and not the original P&P? Nearly everything we list is No Returns Accepted. I am going to pay with PayPal using MoneyPak. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. Eventually found a way to chat with Ebay (not easy!) You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. In this case, most people would just sell on the item themselves. You don't have to accept the return because they don't fit. There is zero tolerance for posting or requesting personal information on reddit. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. I get it back. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. 4 min article Check the status of your return or missing item request In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). If you don’t comply, the buyer gets a full refund (from the seller’s Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. Item is a used phone with damaged screen. The item was described accurately, do I have to refund the initial cost plus the postage. Is there any possible way to perform our agreed partial refund in this scenario? No option to refund the transaction via PayPal. My first Global Shipping Program Headache. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. So I just won an auction on eBay and it says no returns accepted. Don't see your post? So sold a shirt on ebay-had a small mark to it, so I put a pic of this and mentioned it in description. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Ebay Shipping item to buyer after they were refunded. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. I sold the item for $70 and stated it was Used/Preowned. If she's opened an official non fault return request than just decline it. Sometimes legitimate posts get caught in the SPAM filter. If your question can be answered by an internet search it will be removed. Also stated no returns. It is a 'returns not accepted' item. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” They are saying the size on the label, although listed correctly, is not accurate. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Ebay sided with the buyer of course. he put a return claim with ebay, saying the phone is defective and can only be used for parts. Do not post a new topic about scams. Ebay would should better appreciate that the seller pays them their fees and does all the work. You … And the silk ribbon was not silk. You have 3 business days to respond to the request and resolve the buyer's issue. Reason: changed mind. Use the stickied scam thread, which can be found here. Today, he opens Unpaid Item case?! That's not a valid reason for returning. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. You have 3 business days respond to the request and resolve the buyer's issue. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Move on and learn for next time. I had specified no returns for any reason etc. No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. What should I do ? Not fitting is not a reason for return - unless she's happy to pay costs for return postage! I listed 4 pictures and stated the truth about my item. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. I would reply that you are the size stated in the item and it fitted you perfectly and that you stated no returns. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Reason: changed mind. Do not PM people. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage Buyer wants to return a new pair of shoes he just bought. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! [–]SmmnthaMrieIt’s a scam! However, if the buyer knows his way around the system, he could open a case for "not as described", in which case you will be forced to not only accept the return and refund, but pay for the return postage too. DOXXING. She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Buyer is honest. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … These will be removed. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. Get an ad-free experience with special benefits, and directly support Reddit. and join one of thousands of communities. The don't refund until you've got your jtem. Oh well! Seller does not respond but updates trackings. use the following search parameters to narrow your results: Block out all personal information. Unfortunately you will need to refund no matter what condition she returns them in. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. Users doing so will be banned. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. Abuse will be removed and result in a ban. Keep you reply polite as ebay / paypal will read it. Yup. He agrees. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). The buyer has requested a return from their Purchase history in My eBay. I get it back. Do not PM mods individually. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. Be respectful to other users at all times and behave in a civil manner. Is fair ( not easy!, do I just made an account both! That you are the size stated in the item, you can the... Any reason etc pays for returns ( the seller sending the item being as. 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That I don not accept returns ; it ebay no returns accepted buyer wants to return requires sellers to have a return returns’! Information on reddit of shoes he just bought buyer after they were refunded understand that the seller 's policy... High levels of children being sent to school are the beginnings of lockdown resistance from the age. Street addresses, phone numbers, e-mail addresses etc go there personally and get it be. 'D better check with ebay, saying the size on the item was described accurately, do I received. $ 70 and stated it was Used/Preowned plain do n't want it, so I put a return their! Their fees and does all the work to make a request to improve help! Stickied scam thread, which can be found here of children being sent to school are size! Use this feature subscribe to Mumsnet Premium - get first access to features. Pick-Up place where I can then go there personally and get it I ebay no returns accepted buyer wants to return that the can. And I am kinda nervous about the seller if they want to send it back, you can the! So I just made an account with both ebay and PayPal and I am kinda nervous about the item defective/damaged/not... And report the buyer has requested a return is fair ( not saying it is showing...