You need to focus on the solution and making your customer happy here. When there’s an issue with an order a customer placed on your store, it’s usually because the order never arrives or your customer is not happy with their purchase. 4. That said, AliExpress has two convenient shipping methods that you can use to drop ship AliExpress ePacket Shipping This is the best shipping available on AliExpress as products can reach customers fast and it offers worldwide shipping.Nevertheless, ePacket shipping can be unavailable to you at timesleaving you to look at other options. I’ll use an example to explain this process. Dropshipping with ease. Let’s go over a few possible customer responses. This would be much easier than taking care of the full return process. You collect the price difference, which is your profit. So in this case, you would download the photo the customer sent you, save it to your computer, and then upload it so that you can add it to your refund request and then you’d press ‘Submit’. Ask the supplier to send a replacement to your consumer or make the refund (if they were at fault). Managing Order fulfillment is one of the key factors when you own a dropshipping business. In Oberlo 101 you and I build an online store together. AliExpress does not offer a return option. So whatever the customer tells you about the fact that they did not receive their product, add it here and then click ‘Submit’. But we’ve yet to mention how powerful your return policy can be for increasing the number of sales you receive. Under ‘Usage limits’, limit it to one per customer, so they can only use this coupon once and then for ‘Start date’, enter the time now and you don’t need to worry about an end date. With a plan in place, it’s actually easy to handle dropshipping returns and refunds. Once you have analyzed the reason for the return, you contact your supplier and ask for a Return Merchandise Authorization (RMA) number and a replacement or refund (as per your customer’s wish). The hassle saving part is obvious since we tell customers to recycle or donate products they don’t want, we don’t have to worry about customers sending the products to our home address. Further, going through the whole return process for a product costing $5 or less is not worth the hassle for all parties involved. This will help you deal with returns better when already stated clearly in the dropshipping store returns policy. And if it does happen very often, then you should probably find a new product or a new supplier as soon as possible. Dropshipping returns policies are essential for ecommerce businesses big and small. If you think you can avoid dropshipping returns and refunds all together, you’re setting yourself up for failure. If you haven’t already created a returns & refund policy for your dropshipping store yet, now would be a good time to begin with it. Your customer happily receives the order and gives you positive feedback. The dropshipping business model … However, there are some disadvantages to AliExpress that cause dropshippers to look for alternatives to AliExpress dropshipping and these include: Scarcity of specific products. is probably one of the least fun parts of. I like to leave this checkbox checked because then the customer will get a notification that they’ve been refunded. When a buyer requests a return, always take responsibility. Or if you use the direct listings from your supplier, he may have made the mistake. Here’s how it works. If that’s the case, we can’t get any money back from our. We start totally from scratch. If the customer did not receive the item, click ‘No’, then you’re going to select the reason for a refund request, which will probably be something like ‘Tracking problem’, ‘Customs problem’, or ‘Wrong address’, depending on what your customer tells you. Most importantly, you should be respectful towards your supplier and work together to resolve the issue at hand. Let’s Review Dropshipping Basics. If you’re … Not being prepared to deal with them. Dropping shipping on EBay from AliExpress - returns help! Here you can search for customers or click ‘browse’, and if I click ‘browse’ a list of people who have signed up for my email list actually appear. A quick takeaway would be to remember that your customer should be a top priority and you must work in conjunction with your supplier to offer a fast solution and make the extra efforts to make your customer happy. It offers a solution to help dropshippers import products easily from AliExpress to their dropshipping store and fulfill orders automatically with just a few clicks. And then for types, I like to keep it that percentage. Also, if it’s your first time handling returns, I would suggest you get involved directly and get the product shipped to you. Dropshipping business means you don’t have to keep stock or handle any shipping and packaging. The supplier ships the product directly to your customer. We chose these words very carefully. That way you won’t lose any money when you’re refunding your customer. Returns and refunds are, . It’s just a part of the job. Learn how to blindly dropship items from Aliexpress (hide the supplier & price!). Click ‘Save discount code,’ and then simply tell your customer in an email that they can use the code Green Kitchen to get 20 percent off their next purchase. Give them free store credit with the refund amount for repurchase. Nonetheless, if the product has a lesser price like below $5, you can send the customer another item and ask them to keep the wrong item as well. While you’re not at fault for their mistake order, they are eligible to make the return if you’ve not specified it in your Return & Refund Policy. If your supplier has mentioned a 30-day return policy, you should keep it lesser. You're signed out. So while you’re within Shopify, use this customer complaint as an opportunity to right a wrong and turn a one-time customer into a returning customer. But in all likelihood, you’ll only get these customer complaints once in a while. In which case does your supplier accept returns? Many AliExpress suppliers don’t offer returns. This is a real problem and it can happen to any business. Video transcript: This is one of those videos that you watch now so that you avoid wasting money arguing with suppliers and apologizing to your customers later. On the left, click the link marked ‘Discounts.’ Since I’m not really giving a refund, I’m going to press ‘Leave page’ and now, ‘Create discount code’. Returns run counter to our emphasis on sustainability. This is actually a full lesson from Oberlo 101, which is Oberlo’s very own course about how to start selling online. In this scenario, you need to talk with your AliExpress Dropshipping supplier and resolve this issue. . Videos you watch may be added to the TV's watch history and influence TV recommendations. It is as easy as putting a product up for sale on your store, and sending your supplier an email to ship the item on your behalf every time you get an order. The supplier initiates the return or the refund. I’m gonna say this again. This is a very important part. Instead when a customer orders a product from your store, then you order that product from a supplier, and that supplier is likely all the way in China. Within every order is a link that says, ‘Open Dispute.’ And you have 15 days after the order was delivered to the customer to open a dispute with the seller. 1. Create a separate page dedicated to the Returns Policy on your store and specify the major aspects on the FAQs page as well. Whether they will cover the return shipping fees? It’s up to us to ask our customers and see if they want a replacement sent to them. If you create manual listings and edit the description, there is a chance you’re at fault. However, it is just one part of the business that can be turned into an opportunity to impress your customer with exceptional support, quick solution and earn their trust. Don’t try to blame it on the supplier. Now, it is very important to be prepared beforehand. Remember, your supplier is your partner who can help you in handling the returns easily. And add that you’re sorry that they weren’t satisfied with their first purchase. Easy to find products which have shipping fees in range. I’ll use an example to explain this process. If you think you can avoid dropshipping returns and refunds all together, you’re setting yourself up for failure. That’s because I’m going to tell you how to handle dropshipping returns and refunds in 2020. I suggest giving your customer a 20 percent to 25 percent discount and applying it to their entire order. Dropshipping returns and refunds are a regular part of any business. If you think you can avoid dropshipping returns and refunds all together, you’re setting yourself up for failure. This minimal risk business has been doing rounds on the Internet for its great benefits and a hassle-free income. Depending on the customer’s answer, we could get money back from our supplier. The customer (UK) now wants a refund however I was advised he needs to return the item before I can process the refund. The AliExpress supplier ships the product to your customer. Now, there might be some products that will cost more with return shipping than sending their replacement. If playback doesn't begin shortly, try restarting your device. Even if it costs you a few dollars, they will appreciate you for the concern and may even shop from you again. Now, our customer wants to shop in this store, after all, they already placed an order, to begin with. Now, because the customer has the goods at this point you want to click ‘Refund Only’. Long shipping times. Copy link. We start totally from scratch. As a refresher, here’s our policy. Now, let’s see the best ways to handle returns and refunds in your AliExpress dropshipping store. So when we’re asking them what went wrong, let’s make sure that our tone is apologetic and positive, not suspicious and negative. The first thing we need to do is refer back to the return policy we wrote on our FAQ page. If you do encounter such customer in your dropshipping store, make the return process as easy for them as possible. , the merchant, that’s you, doesn’t carry inventory. What’s more, Oberlo 101 includes advice from six and seven-figure dropshippers whom you may recognize from YouTube. If you’ve received the product, analyze the product for the damage, defect or other reasons (as applicable), take pictures (for proof) and ship it to your supplier. Handling dropshipping returns and refunds is probably one of the least fun parts of running your own business. The easiest thing to do is to give your customer a full refund and move on. This is a very important thing. Once you have gone through their policies carefully, it is time to go to the next step. Although it cost you a few extra dollars, you may have gained a loyal customer here who would love to purchase from you over again. Note: Remind the buyer to purchase a tracking number if they are the one paying for the return shipping. The money-saving part requires a little explanation. So, first let’s see what are the most common reasons for the returns: One of the most common reasons for the product return is when the received item doesn’t match the online description. However, it becomes complex as you don’t own any stock and have to rely on your supplier for a successful return process. Video transcript: This is one of those videos that you watch now so that you avoid wasting money arguing with suppliers and apologizing to your customers later. If the customer says any of that ask for a photo. To update your dropshipping returns and refunds policy for 2020, read on. Buy AliDropship plugin or order custom store and start dropshipping with AliExpress right now Having the first return request on your dropshipping store can be overwhelming. Once you decide to give your refund, just click this button. That’s because I’m going to tell you how to handle dropshipping returns and refunds in 2020. That being said, you must understand your supplier’s return and refunds policies carefully. If a customer can back up their claims with a photo, except in the case of a product that never arrived, of course, then we the merchant can get money back from our supplier. Next, you send the apology email to the customer with the RMA number and the return address. $3.76 is what you paid for the product. As per the issue, you can decide whether to give them your supplier’s address or your own. If you want to open a dispute, click the link, and then on this next page, under status, click ‘Open Dispute’ again. Even if your supplier is at fault, accept the mistake as your own and partner with your supplier to provide the best possible solution to the consumer. How to Dropship from AliExpress with No Money (2020 Guide) Watch later. The most straightforward thing to do is to go to ‘refund amount’ and type in $24.99, in this case, which is the full price of the product. But do you know what’s worse? , Oberlo 101 is going to be a really good fit for you. Although it would be a rare case if you have a good supplier, these kinds of returns may happen. To create that plan you first need to know how returns and refunds work for dropshippers. What we wanna do here is give this particular customer a discount code as a token of apology and a reason to come back to our store and shop. And at every step of the way, I teach you everything you need to know to find products, build a store and master. And then we would again fill in as much detail as possible about the reason we’re asking for a refund and importantly we would upload evidence. Verify when they have received the product and initiated a replacement or your refund. The two general use-cases for returns are: 1. Refunds are being issued in the following cases without a need to return the item: 1. False product advertising by some suppliers. Know the return and refund policy of AliExpress There is an AliExpress Buyer Protection designed to ensure your orders and your legal rights. In a traditional ecommerce business model, the merchant keeps products in their home or in a warehouse. The customer might be so appreciative of your good. Refund & Return Policies in AliExpress Dropshipping. The incorrect item was received in terms of color, size, or model (evidence is needed). In this lesson, we’re going to talk about what happens when everything goes wrong, and your customers hate your product and they wanna return it, and your business is gonna fail. However, because of the third-party involvement, things often get complex. Dropshipping with AliExpress and WooCommerce is a great way to get a piece of all the action. To get the refund from the supplier, we need to open a dispute in AliExpress. Let’s say a customer emails our store and isn’t happy with their beeswax wraps. We can go to our Shopify Orders section in our admin and click on any order that we wish to refund. Offer a product upgrade at no extra cost. Experienced entrepreneurs always account for a small percentage of orders having to be refunded, or returned. And I’ve honestly had that happen to me. You can just share an email address and let your customer contact you for more information about the return process. Then simply apply proper postage to … Expert Advice: When a customer insists on a refund, you can offer them a free upgrade of the similar product or store credit with the refund for future purchases as well. To refund our customer we’ll head back into Shopify. Even if your supplier is flexible with the returns, you don’t have to do the exact same thing. The most effective method to Handle Returns And Refunds In AliExpress Dropshipping Business: Understand Your Supplier’s Return and Refund Policies. While creating your arrangement, remember these points: On the off chance that your provider gives you a 30-day return window, you’ll want to give your customers 20-25. 3. And I’ve honestly had that happen to me. Now this, of course, is talking about the customer. But in all likelihood, you’ll only get these, once in a while. Earlier we spoke about how a business’ return policy is essential for allowing customers to shop in confidence. Pay for the return shipping costs and get the return label for them as well, if possible. Your customer is your responsibility and you should do everything you can to make them happy at this point including a refund of the return shipping cost. The Customer Did Not Receive the Order. Our supplier will wanna know if we want a refund or if we want to resend the product. AliExpress is one of the most widely-used suppliers when it comes to dropshipping. When you have found an ideal supplier, take enough time to study their return and refund policies in order to create your own (more on that in the next section). After all, the average return and refund rate of ecommerce businesses, not just dropshipping, is around 6 percent to 8 percent. Everything You Need to Know About AliExpress Dropshipping in 2020 Source. AliExpress Sellers have lots of queries that result in delay or dropping off the idea to start AliExpress dropshipping business. If that’s the case, we can’t get any money back from our AliExpress supplier. I hope the concept must have been clear. A customer who has requested a return wants to be dealt with fairly and at the earliest. How do they handle the overall return process? Also, mention all the details clearly in order to avoid any misconceptions in the future. I recently sold an item on eBay and the seller on aliexpress has shipped it out. Tip: If you wish to handle returns by asking the consumers to ship it to you, a great way can be to get a P.O. And at every step of the way, I teach you everything you need to know to find products, build a store and master Facebook ads. Now, to show you this example for this course, I’ve actually signed into an account of another dropshipping store where I had some open orders, so I can show you how to submit a dispute. How to handle returns and refunds in aliexpress dropshipping business: understand your supplier’s return and refund policies. I’ll start by giving you a word-by-word template that you can use as your dropshipping returns and refund policy in your own Shopify store. They will ship the package to either you or the supplier. In that scenario, we have to decide whether to fight the customer on this issue or just give them the refund and chalk it up as a loss.