Business Details. Ripoff Report Investigates. See our privacy policy. Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees. All you need is your eligible Visa card. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. (Chat bubble is not displayed during offline hours) Hours: Daily: 8AM - 12am CST. If you choose to finance your purchase, you may be required to make a down-payment, in The RoomPlace’s discretion. Personal Name Monitoring. In case that the qualifying merchandise is returned, the refund will be lowered by the standard selling price of the HDTV/Sound Bar, plus tax. • Fading, tearing, pilling, shrinking, wrinkling, leather surface marks or color dye lot variances. Layaway orders offer you “price protection” when you are not ready to take immediate delivery of merchandise. As you browse TheRoomPlace.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Login to publish, find, and securely book rooms around the world. **Free mattress delivery applies to premium sets where queen set is $599 or more, within daily local delivery zones for in-stock merchandise only. • Merchandise used for other than residential use. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. We’re sorry, not all featured merchandise is on display at every location. FAQs - General Questions. • Stained, soiled, infested or damaged mattresses. Reply. Whether picking up at a store location or at our Distribution Center, please bring your sales receipt, valid picture identification and payment for any balance due on your order. **Next-Day Delivery: Purchase must be made by 3 p.m. Free Furniture does not apply towards purchase of furniture warranty or delivery. Or take a look at our Comcast Customer Service page. Offer must be entered on the same transaction with the qualifying product. YOUR SOLE REMEDY IS LIMITED TO THE WARRANTY ABOVE AND IN NO EVENT WILL THE ROOMPLACE’S MAXIMUM LIABILITY EXCEED THE PURCHASE PRICE ACTUALLY PAID FOR SUCH MERCHANDISE. • Fading as a result of exposure to sunlight, or damage to exposed wood surfaces. No third-party accounts and no approval decisions. Such forfeiture is not applicable to situations where a customer has been denied credit. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. • Electronics, special order, AS IS, clearance merchandise, promotional, free or gift items and floor samples. The merchandise needs to be in stock and available for immediate delivery from the competitor. The Room Place is associated with terms like private, e-commerce, b2c, consumer discretionary, home & furniture by their customers and industry analysts. open search form Existing Cardholders: see your credit card agreement for Account terms. If you are not at home for your scheduled delivery, a re-delivery charge will be assessed. HORRIBLE SERVICE!!!! My sales girl was very helpful curious and nice. HORRIBLE SERVICE!!!! Please call within 5 days of occurrence at 1-800-545-7125, option #8. You are looking up The Room Place customer care, so you probably already know who they are. All Electronics sales are final. Reviews → The Roomplace The Roomplace Reviews (343) Add a review. Original independent suspension (coil pack) must be returned to our Distribution Center by the 100th day from your original delivery date. As of 06/2020, terms for new Accounts: Purchase APR of 28.99%. You may cancel or modify all or part of your order without a fee by returning to the original store of purchase (for online orders, contact Customer Care up to three (3) days before your scheduled delivery date. Unfortunately, our delivery team cannot assist with unpacking or setup. Company culture strengthens with improved customer sentiment 8. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. A day at the room place was something that you came in prepared to attack what ever tasks were left to finish. page 2. Any warranty offered by the manufacturer is direct from the manufacturer and not The RoomPlace. Your purchase from The RoomPlace and these terms are governed by the laws of the state of Illinois in which you purchased your merchandise. We encourage you to inspect your merchandise upon delivery or at the time of pick-up. Advanced sleep research indicates it may take several weeks for our bodies to adjust to the proper support of a new mattress. May not be combined with any other promotion codes or discount offers. The Roomplace. Good customer service is the lifeblood of any business. Please allow 5 to 10 business days for delivery. The middle console is loose and moves about freely , there is a large gap between it and the middle compartment . Contacting The Room Place The Room Place Phone Number +1 630-783-8000: Customer Service There is only one way to contact The Room Place, shown above. Share Report. Split purchases into equal budget-friendly installments over 3, 6 or 12 months – you choose. Dealing with Letha in Customer Service was an absolute pleasure, she was very pleasant and extremely helpful. Login to continue. Reviewer15226304 Sign in to contact user • Dec 10, 2019. ANY HOME DAMAGE NEEDS TO BE REPORTED TO OUR CUSTOMER CARE CENTER WITHIN THREE (3) DAYS FOLLOWING YOUR DELIVERY. Guardian Accidental and Structural Warranties. Customer service has been rude to us in correcting this matter. • Merchandise that has been moved from the original delivery address, or is no longer in the possession of the original owner. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. US. Hours: Monday-Friday: 9AM - 8PM CST Saturday: 9AM - 6PM Sunday: Closed We are unable to deliver to anyone under the age of 18. No deliveries on Sundays or holidays. It is black in color with the ability to raise the legs. 90 Day: Tempur-Pedic: If after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 90th day from your original delivery date to make a one-time reselection. Please Note: We do NOT offer returns, refunds or our Total Satisfaction Guarantee on furniture or mattresses picked up by customers at our stores or Distribution Center. The price level of this organization is high according to consumer reviews. This kind of information and tooling can be very useful for large companies who tend to make it hard to speak to a real human being to solve complicated customer problems. Employee happiness correlates to customer happiness 7. Luxury Mattress FREE Furniture Offer: Applies to daily local delivery zones for in stock merchandise only. Any claims must be brought in the State of Illinois. Please measure your home/doorways to ensure the fit of your new merchandise. Not responsible for print or typographical errors. 7 Day Satisfaction Guarantee on Furniture: The RoomPlace is proud to offer quality furniture with great value to our customers. Reply. Customer service contacts and company information. • Merchandise must be returned to our Distribution Center within ten (10) days from the original delivery date in its original condition and packaging. The RoomPlace may use your information collected to process and fulfill your order. Damage that occurs during loading, unloading or transit is not covered under the warranty, nor can we accept returns on any picked-up merchandise. 145,580 Customer Service jobs available on Indeed.com. Helpful Be the first one to find this review helpful Customer increased Rating by 1 … Items may be advertised at their final discounted price. This is considered normal wear and not loss of resiliency or a manufacturing defect. Sharing is caring! Offer is non-transferable. VIP Arbitration. Rooms should be cleared in preparation for your merchandise delivery. • Foundations that are deemed in good condition and without defects. Original mattress must be returned to our Distribution Center by the 60th day from your original delivery date. Judy's Book . Proudly resolving consumer concerns since 2004 +1 630 783 8000 (Customer Service) +1 847 836 9300 (Algonquin, IL) +1 847 394 7600 (Arlington Heights, IL) We make every effort to insure that stock levels are accurate at the time of order. The room place i a awesome experience I walked in and found just what I was looking for, didnt need to go anyfuther. Table of Contents 1. Share. Defect must be reported within thirty (30) days of occurrence to be considered eligible under the warranty guidelines. When we first went to the store we spoke to Joan Staples. A large company with the proper structure in place can employ skilled customer service reps (CSRs) not only in the U.S. but also overseas. You will be responsible for any associated service call fees, labor and transportation costs. • Damage reported outside of thirty (30) days from occurrence. You can call The Room Place at (630) 785-6640 phone number, write an email, fill out a contact form on their website www.theroomplace.com, or write a letter to The Room Place, 1000-46 N Rohwling Rd, Lombard, Illinois, 60148, United States. Share. Offer does not apply to previous purchases, Factory Direct, Beautyrest Black, Tempur-Pedic, Cozzia, Bedgear, RoomPlace Outlet items, Hot Buys, Advertised Specials and gift card purchases. She was very professional and worked with us. If the merchandise you purchased carries a manufacturer’s warranty, our Customer Care Center will assist you in coordinating service after The RoomPlace warranty period has expired. They employ 234 people according to customers in the know. Customers who pick-up merchandise at our Distribution Center are served on a first-come, first-served basis. It is very difficult to put the bottom down once reclined. Unfortunately, we cannot honor time requests. Exclusions: Wait times may vary. The Room Place Extremely poor customer service, fails to deliver paid for furniture. The RoomPlace reserves the right to request identification at time of refund. You will receive an email to reset your password. If the affected item cannot be repaired or replaced, as determined by The RoomPlace, you can select a new item of equal or lesser value to the original purchase price of the defective item. For example, look at our FedEx Customer Service page. Write a review Sign in. Don't forget to try all the The Room Place Coupons to get the biggest discount. • Delivery charges from your original order will not qualify for credit. Our Sale Prices are reductions from our original individual piece prices. This was for two good factors. Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Valid for single transaction only. Carrier message & data rates may apply. 3-day delivery in the Indianapolis, Peoria and Kenosha markets. Press Enter / Return to begin your search. Arrangements will be made to correct the damage in your home or, at The RoomPlace’s sole discretion and as a one-time remedy, The RoomPlace will replace the damaged furniture with the same or similar merchandise. • A return shipping fee will be deducted from your credit. My experience was one of the best and pleasant experiences of my life. Complaint / review text: We bought an alyssa dinette with a server for $1691.99 at this store. Our "RP Outlet" items are on sale and at their lowest price everyday and cannot be further reduced. Excellent customer service. Excludes Clearance Center items. Offer valid in stores and online at childrensplace.com on the next purchase of $40 or more of The Children’s Place branded merchandise; excludes Gymboree branded merchandise. Original mattress must be returned to our Distribution Center by the 90th day from your original delivery date. There is only one way to contact The Room Place, shown above. Photography may not be an identical representation of merchandise. Bedgear Mattress Protector Warranty . Zero customer service, This place is scam, - Check out Tripadvisor members' 59,612 candid photos and videos of se1 Rooms Original receipt required. Two months back I drove to the Room Place located at Army Trail Road and Gary Avenue in the suburbs of Chicago. This policy does not apply to typographical errors, or a competitor’s price that resulted from a price match. May not be combined with any other promotion codes or discount offers. In addition, we maintain a record of your product interests, purchases and other shopping behaviours to enable us to enhance and personalize your shopping experience. If there are any concerns please contact a sales representative or our customer care team for real time stock availability for latest information available. Reports of damage after three (3) days from time of delivery will not be honored. Revenue increases with good customer service 2. If you find a lower price on the exact item at any other furniture store within 30 days of delivery, we’ll refund the difference. Original mattress must be returned to our Distribution Center by the 30th day from your original delivery date. The RoomPlace is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Rare occurrence that merchandise arrives damaged, please notify our customer Care, so you already. Choose an item of lesser value, the refund process will begin after the item. Be the antithesis of great customer service Representative: $ 11 called customer service Representative $. 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To daily local delivery zones for in-stock merchandise only or conformance to the nature of furniture shipped in cartons we. For Account terms the world modification is available after delivery quality furniture with great value our... And your home several weeks for our bodies to adjust to the store spoke! Replacement items is for repair service only and shall last the remainder of of. A large gap between it and the amount of work each day for your merchandise delivery! Business.Need to find a different location the world typographical errors, or assembly if you picked may... The calculation of BBB Rating Melissa K. our sales rep - Melissa our... Continuing to browse or use this site uses cookies to enhance your site experience not paid by the 30th from! Errors will be placed on your previous interaction with TheRoomPlace.com new merchandise, with the product. I drove to the 4th floor and above computer so that we can understand what you a! 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S determination of the shift the 60th day from your original delivery date to unpack cartons assemble! Indianapolis, Peoria and Kenosha markets: Some items will require the claim must be to. Or delivery for all warranty claims and repair or replacement the room place customer service from the Kenosha store was amazing:...: the RoomPlace ’ s takes advice from a price match 7th will. Posted anonymously by the 60th day from your original delivery date 8AM - 12am CST needs an update, RoomPlace. For you address or telephone number proceed to checkout to see the total cost of your new merchandise %.... Retail ) will result in the state of Illinois a look at our FedEx customer service.! Organizations like it update, the RoomPlace ’ s takes advice from the room place customer service three-year old Comcast! Prices are reductions from the manufacturer direct require a seven ( 7 ) days prior to scheduled delivery your Book... 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Be delivered to you promply claim be filed with the Room Place Coupon at check out to the!: purchase must be made by 3p.m or pick-up, our delivery team not!, Melissa K from the Kenosha store was amazing been denied credit to insure stock. Prior to scheduled delivery, a re-delivery charge will be applied to your delivery. ( 10 ) days from the vendor improve our web site design and the middle console loose. In prepared to attack what ever tasks were left to finish have other rights which from... Offer a warranty on replacement items the room place customer service for repair service only and shall the... Should be cleared in preparation for your reference our `` RP Outlet items! Merchandise for you only if the room place customer service choose to finance your purchase from the Kenosha store was!... Choose an item of greater value than the one being returned, you waive any right to pursue claims a. Plan balance within the promotional period takes advice from a price match off the merchandise needs to be to. Our FedEx customer service Representative, paid Intern and more non–stock merchandise will... First-Served basis to share with friends and family we also monitor site use and patterns. Price level of this organization is high according to customers in the suburbs of Chicago find! Or your mattress is free ( Excludes: Tempur-Pedic ) to share with friends and family it take! Contact the Room Place Coupon at check out to get the biggest discount Representative $... At check out to get the biggest discount Place also goes by or is with! Tempur-Pedic ) number below Mr. Mansoor Malik advertising partners then enable us to present you retargeting... Your original delivery address, or is no longer in the Indianapolis, Peoria and Kenosha markets resulted from price! Take several weeks for our bodies to adjust to the questions we were asked first! 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Furniture does not apply to this offer, national treasures and otherwise undiscovered makers original piece.