An exhibition of products and/or services held for members of a common or related industry. Simple Provence soup of garlic broth, served poured over sliced crusty bread. Feeder City: A distant city that attracts travelers to gateway cities. The ESL hotel vocabulary list in this section has many words about staying in a hotel for you to learn. American Plan (AP) A type of room rate which includes the price of the room, breakfast, lunch, and dinner. Some phrases are used mainly in sales, while others are primarily operational in nature. Co-op Advertising: Promotional products such as ads or customized items funded by two or more destinations or suppliers. Occupancy Rate: An average of occupancy over a defined period of dates. For a more detailed examination of the word forms and sentence structures introduced here, click on any of the terms to visit a glossary page, where you'll find numerous examples and expanded discussions. Qualified Rate: A rate that is only offered based on qualifications such as a corporate rate or promotional package. Room Class: A grouping of rooms based on similar value characteristics. Cooperative Marketing: Programs for marketing involving two or more participating companies, institutions, or organizations. Heads in Beds: The hospitality industry’s reason for existence, to sell hotel rooms and increase the occupancy rate of the hotel. Acceleration Clause: Contract provision that accelerates deposit payment or increases prepayment in case of default or lack of credit. A simple provence soup of garlic broth served poured over sliced crusty bread. This handy glossary includes the main terms related to the hotel industry, from A to Z, and will get you up to speed with the language of the hospitality field! Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Yield Management: Process of understanding, anticipating, and reacting to consumer behavior to maximize revenue. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. Also known as event-only business restrictions. Above the Line: Commission received from advertising like T.V., radio, posters, and press. Room Rack: A continually updated card index system reflecting occupied and vacant rooms, Rooms Management Module: An application from a computer-based property management system used in the front office to maintain up-to-date information on the status of rooms, assists in the assignment of rooms during registration, and helps coordinate various guest services. Booking is an act of reserving an accommodation, a table, a seat, a flight, a trip etc. Length of Stay (LOS): Total nights that a guest spends with a hotel. Americans with Disabilities Act (ADA): Legislation that prohibits public spaces or businesses from discriminating against persons with disabilities. This is used in the hotel industry to determine who responds to a lead. Collaborative event management software that saves time, boosts revenue and drives loyalty. CRM (Customer Relationship Management): System used to track customer information and leads for a business. Guest rooms located side by side without a connecting door between them. Free Event Management Software for Planners and Properties. Dedicated Bandwidth: Bandwidth available to only a specific group. Offsite: A company meeting or function that occurs off company grounds and requires external space. A booking can have different conditions like: payments upon arrival, cash payment, non-refundable, etc. Request for Proposals (RFP): Document containing the services and requirements for an event that is sent to hotels to solicit a bid. Learn vocabulary, terms, and more with flashcards, games, and other study tools. A brand is referred to as the hotel chain (such as Holiday Inn, or Hilton) that a hotel joins with. Shoulder Nights: Nights that generally have less occupancy than peak nights. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. Joint Venture: An agreement between two or more individuals or businesses concur on sharing profit, loss, and control in a specific endeavor. Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Audiovisual (AV): Projectors and other equipment used to create visuals and sound in presentations. Hotel definition is - an establishment that provides lodging and usually meals, entertainment, and various personal services for the public : inn. Social Event: An event with the primary purpose of networking or celebrating a life event such as a wedding. 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