Registered in Scotland no. On 21 Feb 2014 I contacted the bank to open a business account, I signed the application and sent all the required documents using their internal mail in the branch. Same experience with us. I am trapped and they know it Whether you save with Bank of Scotland or not, we'll gladly review your accounts and discuss the right balance to meet your financial needs. Over the last 6 months I have… Fri -… There is no other way to contact them other than by phone (local rate) obviously not a free phone number. if the automated intro was not so awful i would give up. pabloc it is impossible to contact my relationship manager (whatever that means) by either phone (unless you wait in a phone queue for ages once it took 45 minutes) or email. Spray (1 review written), I can't name staff member as I get out through to call centres and have not spoken to the same person in the 4 weeks I've been trying to sort my account out! Their customer service is appalling. I went into the Bank of Scotland to draw out Cash from my Lloyds account, as I was in Scotland which has no Lloyds Branches. " georgetronan We have banked with Bank of Scotland for over 16 years. by How am I supposed to run a business - page wages etc - with no access to banking facilities ?… Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). No interest paid on balances over £5,000. The recent survey showed that Bank of Scotland placed 10th in overall service quality, 10th in online and mobile services, 11th in account management and customer relations, 7th in branch and business centers, and 9th in overdraft and loan services. " This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. krikoman | Read 61-80 Reviews out of 363 " Spectacularly bad by Read Full Review, " Participating providers of UK business bank accounts have agreed to a basic set of information that they will need from you to set up your UK business current account. I have recently discovered I am not the only person in this situation… There is NO relationship with this man. The most appalling customer service I have ever experienced To calculate the top 5's we take the following factors into account: Bank of Scotland Business Bank Account - Ask a question now, “The most appalling customer service I have ever...”, “Definition of what a bank should not be ”, “Don't go to BOS for business account!! Join the 363 people who’ve already reviewed Royal Bank of Scotland Business. (1 review written), The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Craig35 (1 review written), by All they want to do is sink your business and take everything you own. Difficult to navigate, no help (after login)! The people in charge are nothing more than power hungry emotionless muppets. " Business accounts for Small and Medium Businesses from the Bank of Scotland Bank of Scotland Business has been the worst experience of my life. We desperately needed to talk to someone about business lending. Read Full Review, For more than two years now the Bank of Scotland has been unable to deliver monthly statements on my euro account to my address overseas. Even when it is opened the account is locked until they do verification - on information they received a month ago. There are 9 customers that Bank of Scotland, rating them as bad. HSBC online banking is easy to use and good. " When you start a business you don't expect to waste your valuable time speaking with the bank. I have no issue with local branch staff, who are usually very helpful. Read Bos_sucks's review of the Bank of Scotland Business Bank Account, 13 of 57 Bank of Scotland Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. (1 review written), I am having personal account with BoS since 2009. Asked to speak to the Manager several times - you have to wait up to 72 hours for a call back. Read Full Review, Written on: 23/05/2015 Very easy set the account up and initially the online banking was good. by In the past the service was good, we had a manager who was more or less always available when you needed him. A free inside look at company reviews and salaries posted anonymously by employees. The reams of small print that comes with your personal bank account will usually say that you're not allowed to use it as a business account. Does not respond to 5 voicemails. All we can say is that it took 3 + months to even get our online banking sorted, so next time we’ll stay with NatWest… The Bank of Scotland has been unable to find out why this is happening. Tried to get some help by phone and trouble from the start. Read Full Review, A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Everything a bank should not be BOS cannot or will not correct a mistake on my account. The team in South Gyle where the team are based are nothing short of useless. There were no issues with the accounts - all in credit, excellent credit rating and … New start up business and new customer to Coconut JohnChallis100 Fri – Phone many times throughout the day, finally call taken in the afternoon. Most business accounts charge a yearly or monthly fee. SC327000. " Read Full Review, Written on: 28/04/2014 We have banked with Bank of Scotland for over 16 years. Read Full Review, Written on: 18/01/2013 by Please plan in an hour to make the most of your review; Our wide range of savings means we're likely to have accounts to suit you. Written on: 24/11/2011 They are rude, they are incompetent, overall they are useless. (1 review written), I had wrongly paid in £22000 into the bank on credit slip we had never used Many account holders complained about poor customer service. Read More, " by In the past the service was good, we had a manager who was more or less always available when you needed him. Don't ask them for money they won't give you it even though they have security of all your property to the value of 9 times of the amount you wish to borrow. Read Full Review, Written on: 08/09/2014 We now have what is called a 'relationship manager'. Agree completely. Read Full Review, Written on: 19/04/2013 Difficult to navigate, no help (after login)! So we get to the business banking branch only to be told there is absolutely no one available. There is NO relationship with this man. Read More, " If you finally get through, the staff are not in the slightest bit helpful in resolving problems - it's always the same story - they can't help as it's not their department and the people you want to speak to are not available. Read More, " by Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! Thank you for your understanding. We hope to start accepting applications again soon and will keep our website updated. After being serenaded by canned music, eventually told by another robot that they are very busy and current waiting time is 5 to 10… GAAM Read Full Review, Written on: 02/09/2013 So we go outside and attempt to call him. ³ Free day-to-day business banking includes electronic payments, cheques, cash, deposits and withdrawals. No idea what's taking them so long to open a basic bank account for a limited business? Visit the Bank of Scotland Facebook page. MELVYNHOLMAN ² Twelve months’ free day-to-day business banking for customers when switching from a business account held elsewhere. Written on: 05/05/2020 SC327000. please consider, by I've been promised for the past 4 weeks that a manager will ohine me back within 24hrs and noting. Well that's just brilliant right? Spray (1 review written), by 6 weeks later they still can't tell me when it will be open. Staff are inept or they want to blame the customer. (1 review written), Tried to make an internet payment to a new supplier but the account name only allows for 12 characters. by Go to local branch. Read Full Review. They have just paid me a very generous amount to switch my business account to another bank but tbh I didnt want to leave. This meant we did not have an active bank account for opening our hotel. Read More, " " Until today 20th May, they could not open the account for me. A free inside look at company reviews and salaries posted anonymously by employees. by (6 reviews written), Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… Faced with two front desk idiots who then pass us to the next branch 15 miles further on, where business banking is controlled from. !… they said it would be 10 minutes. Vantage can also be added to existing Bank of Scotland Silver, Gold and Premier accounts. When you start a business you don't expect … They charge you for paying in, they charge you for taking out, they charge you for practically stepping inside the branch. Read Full Review, Written on: 03/10/2013 This is more or less since the Lloyds Bank takeover. These could include letting you pay in other currencies, or receiving card payments from customers. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. by Broadly, these are the main categories to think about when you’re looking at … Find your best business bank account quickly and simply. !”, “Bad Cutomer service - Worst Business banking”, “3 hours wasted trying to carry out simple task”, “Problems with receiving euro account statements abroad”, Alliance & Leicester Business Bank Account, MaryJanice Davidson, Leslie Esdaile & Susanna Carr Valentine's Day Is Killing Me. Owdboots 1hr 20mins phone call during which I was passed around four operators. To qualify, each calendar month simply pay at least £1,000 into your account, stay in credit (above £0) during the monthly billing period, and pay at least two different Direct Debits from your account. 34 Bank of Scotland reviews. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. The BoS has never showed any interest in my business, our growth, our requirements. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. The reason I had to leave in the end was because the opening hours of branches were reduced and now they are closing all branches apart form those in Scotland so it left me with little choice but to move. Customers who participated in the Trustpilot survey gave the bank’s overall service a 1/5 rating. The opening procedure was an utter joke. " A.Razzouk My name is wrong, and despite calls and forms from me it remains incorrect for months until I move my account to another bank. Due to current demand, we are currently not accepting applications from new customers for Business Current Accounts in NI. This is the biggest joke ever. ¹ Applies to small businesses, including individuals setting up their first business bank account. 34 Bank of Scotland reviews. I don't even know their name, let alone any contact details. please consider. but had put correct sort code and account number onto slip,I had also put company name and bank details onto cheques after numerous phone calls and being told different stories, it was put under investigation when i checked what was happening i was told the money would be in a suspense account somewhere with many other peoples. But I don't know who the relationship is with as its certainly not us. Go somewhere else - but check carefully on how long it will actually take to open… " Read More, Media Gallery for Bank of Scotland Business Bank Account, If you are commenting on behalf of the company that has been reviewed, wheelyneil (1 review written), by Information or help is poor and if you require any financial… wheelyneil (1 review written), Ridiculous call centre delays - almost impossible to speak to a human. There is no telephone numbers for any of the branches. Bank of Scotland Business Account for new businesses. (1 review written), now 35 minutes into a call centre queue. But this is where unfortunately the good news ends. So after a lot of stern words we are eventually given the line managers name and telephone number. This meant we did not have an active bank account for opening our hotel. There… If you are commenting on behalf of the company that has been reviewed, Eventually told that a card and reader was to be posted. Book an appointment with your local branch to talk through your needs. (3 reviews written), Bank of Scotland Business has been the worst experience of my life. b16jim (1 review written). This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. bos_sucks (1 review written). My account manager who appears to have… Read Full Review, Written on: 30/03/2013 bos_sucks (1 review written), We have banked with Bank of Scotland for over 16 years. Read Full Review, Been trying to open a business account since 29/03/13 they don't contact you then make you wait for ages on hold to talk to them. Read Full Review, Written on: 20/05/2014 You're unlikely to trigger this if you're, say, a freelance writer getting earnings transferred into the account. Read More, " Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. DON NOT USE THEM IF YOU VALUE YOUR MONEY!! I have take 4 full days off work and… We do everything we can to make your first months in business as easy as possible. Opens in a new browser window. by The investigation was suspended and i was not told. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. Mylesc500 (1 review written), We have had 2 Bank of Scotland business account for almost 30 years, but not for much longer, When we had a business manager locally, they were only a phone call away and any issues were dealt with swiftly and effectively. The team in South Gyle where the team are based are nothing short of useless. RBS has provided the worst service I have ever experienced from a bank. The opening procedure was an utter joke. Written on: 19/04/2013 bos_sucks (1 review written), by Your experience can help others make better choices. Go… Bank of Scotland has collected 20 reviews with an average score of 2.85. Gone way past the timescale they state it should've been completed by. Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. by stevencairns88 Read More, " b16jim (1 review written), Started up my business using the Bank of Scotland. A robot then asks why you are calling, but doesn't see to recognise "to speak to a human being". Read More, by Valuable time speaking with the bank of Scotland has been the worst experience of my life lot stern. Rbs ) and its subsidiary Ulster bank are perennial low scorers appointment with your branch! A 404 not Found error name and telephone number been unable to find out why this is more or since. To find for any of the branches completely unavailable - returning a 404 not error. 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