Its commercials are probably making big claims in terms of quality and efficiency. Check out our quick and delicious recipes for Gotham Steel™ non-stick cookware. There was no way that I could get all 10 pieces back into the original boxes. Sales tax will be applied to all orders from CA, NJ, NV & NY. Read More A $20 shipping surcharge will be applied to all orders from PR. Now everything sticks. At my age, one would think I'd do that! We are committed to providing the best products and friendliest customer service. 99 - $199.99 $ 199. BY ORDERING A PRODUCT FROM US, YOU UNDERSTAND AND AGREE THAT ANY DISPUTE BETWEEN US CONCERNING SUCH PRODUCT SHALL BE SETTLED BY BINDING INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, AND AS SUCH, YOU WAIVE YOUR RIGHT TO A JURY TRIAL. I want my money back and those commercials to stop their lying!!!! By using this website you agree to our Cookies Policy. Buy the Gotham™ Steel Pasta Pot today for just $29.99 +FREE Shipping! All pricing is USD. The vented glass lid makes it convenient to monitor the cooking process. I have to pay for my own shipping back, then I have to pay nine dollars shipping and handling for each SINGLE PAN that they send back under the warranty to me!!!!!!!!!!! I no longer have a receipt so I am sure that Gotham Steel will not reimburse me or take back these pots and pans. Food sticks to our 9.5 inch pan. Everything slides right off! Tried buttering a warm pan for eggs...same result! Messy cabinets make things hard to find and look untidy. Choose from contactless Same Day Delivery, Drive Up and more. Register your product and receive exclusive Gotham Steel news and discounts. If you are unhappy with your merchandise for any reason simply return the product with the 90 days of receipt for a full refund of your order excluding shipping and handling. The Gotham 12" and 9" fry pans claim to be non stick. This warranty does not cover damage due to lack of care, accident, or normal wear and tear. OK...I HAVE to admit this, I didn't read reviews about these pots and pans before purchasing them. Make delicious breakfast, soups, stews, dips, appetizers, dinner skillets, sweets and more! The eggs (2) stuck solidly to the sides and it was impossible to release them without a scraper. You do need to use non stick spray on your spatula, otherwise you can't turn your eggs. It is PTFE and PFOA free which means nothing will stick. My first use of the small egg pan was a total disaster. Nothing could be further from the truth!!!!! My $20 copper pan has failed miserably just months after purchase. I got junk. Everything slides right off! Current Price $179.99 $ 179. What a complete disappointment. This isn't a complain. mistake is the trash can. This lifetime warranty crap is just what I said crap. This warranty covers any manufacturer defects on the entire watch, not just the movement. So I resigned myself to using oil and I just noticed the ceramic titanium (seriously?) The riveted stainless steel handles provide an ergonomic and secure grip. Unfortunately, the majority of people who have purchased this pan are not happy with their purchase. PRODUCT FEATURES. Give your cookware collection a complete makeover with this Gotham Steel 5-piece nonstick cookware set. ours is the LIFETIME CLAUSE GUARANTEE! I have a glass top range. Your advertising is false and you are impossible to contact. I had originally paid $159.06. Before commencing any arbitration proceedings under this Agreement, you must first present the claim or dispute to us by calling our Legal Representative toll free at 800-423-4248 and providing all requested information. Gotham steel should be studied as a cautionary tale of poor customer service. The Gotham Steel Air Fryer is a delicious way to fry any food without using oils, fats or butter! Any dispute that cannot be adjudicated within the jurisdiction of a small claims tribunal shall be resolved by binding arbitration as described in and in accordance with, the terms of this Agreement. DON'T BUY GOTHAM!!!!!!!!!! I want my money back; all of it. Someone said, maybe that's the way whole milk looks when heating it up (I didn't buy that but...). This is very sad I feel this way I'm ITALIAN. Please help me get all $294.17 back. Compare ScanPan and Gotham Steel pros and cons using consumer ratings with latest reviews. PRODUCT FEATURES. We're excited to welcome you to the family. Food will stick, food does not slide across the pan and clean up is once again just another pan to scrub. If you have any questions concerning the status of your order, please contact our customer service department. In either case the pan is o where close to the advertised pans. Please allow 24-48 hours from placing your order until it’s updated in our systems. Today it goes in the trash, where it belongs! Here is the catch - first they want to charge you $9.95 for a processing fee and then you have to pay to ship the defective product back to them. You may be required to provide us with a written statement setting forth the nature of your claim or dispute. The pan would sit flat but as soon as you turned the burner on it would warp and spin like a top on the bowed surface. If you are using a Visa or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This warranty is limited to the original consumer with proof of purchase and is not transferable. For customer service, please call, California Consumer Privacy Act Disclosures, Combines non-stick ceramic with super strong titanium, Everything slides right off — No oil or butter needed, 19 Piece GOTHAM STEEL Cookware Set for 3 payments of $49.95, 14 Piece GOTHAM STEEL Cookware Set for 3 payments of $39.95, 8 Piece GOTHAM STEEL Cookware Set for 3 payments of $29.95. First Name. Average Rating: (4.2) out of 5 stars 127 ratings, based on 127 reviews. we've waited 8mths for our 2nd set replacmnts w/mny calls since all lies!! If bought directly from Gotham Steel, the pan has a one year warranty and 90-day money-back guarantee. All arbitrations under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. I don't know if this happens with other foods because they have 'color' to them, milk makes it more noticeable. Timepieces include a lifetime warranty. the quality they show while cooking on tv are clearly far superior pcs then what you will receive. A question or observation; I guess. Seriously people stay away from them their product is no good and THEY DO DOT HONOR their promise to the customer!!!!!!!!!!!! They advertise lifetime warranty. the non-stick surface is done and everything sticks to it. If you are using a Visa or MasterCard, please provide the 3-digit CVV (Customer Verification Value). Use Gotham™ Steel, the newest technology in non-stick cookware. Your payment and personal information is always safe. Your password has been sent to the specified email address. This so called policy means I have just paid almost the full amount all over again for a supposed warranted item....quite shrewd indeed for this company! Shop for calphalon lifetime warranty cookware online at Target. My $20 copper pan has failed miserably just months after purchase. We bought this pan a year ago from Costco. I would advise no one to buy Gotham steel. Enough is enough, today, as I was heating milk those little gold specks appeared and made me think..my son who is visiting for Christmas thought I shouldn't be using the pan "just in case"....I am now quite concerned. Its been shipped, but no tracking & a lot of bck peddling talk ..(btw, wldn't get awy w/speaking to me) ultimately weve yet to receive them, 8mths later! Sales tax will be applied to all orders. RESOLUTION BY BINDING ARBITRATION. There were no instructions. Now anything I attempt to cook in this POS pan sticks like glue. Cooking with Gotham Steel™ is like cooking on air! The moment HEAT HITS these pcs they WARP badly causing heating inconsistencies! Last Name. Poor quality My 12" pan warps and works horribly on my glass stop electric range. Product Warranty Registration. C. If the claim or dispute that is the subject of the arbitration proceedings exceeds $50,000, your financial responsibility for administrative costs shall be in accordance with the Commercial Fee Schedule provided by the AAA. Your CEO needs corona I want my money back. WAIVER OF CLASS PARTICIPATION. LOUSY PRODUCT, LOUSY CUSTOMER SERVICE!!!!!!!!! Does Gotham steel have a lifetime warranty? Made with ceramic and super strong titanium. Bought a whole set for my wife for Xmas. This Gotham Steel Hammered Cookware Set boasts durable aluminum construction for rapid, even heating. Either way, they want you to send along a check to cover their shipping of the replacement item, plus you have to pay to ship the damaged item to them. To get my money back I have to spend my money to ship them back.. 12" and 9" pans are garbage, everything sticks. I just purchased the two-piece set of Gotham steel cooking pans. Gotham Steel warrants that, for the original purchaser's entire lifetime, the Ti-Cerama™ Cookware won't have defects in material and workmanship if used only for regular household purposes. My partner bought into they're infomercial that included the "LIFETIME WARRANTY! I must have missed that part of the commercial. Applied dish detergent half dozen times, let sit overnight, scrapped with a spatula, finally destroyed the abrasive side of a sponge to clean. Made with ceramic and super strong titanium. The non stick surface worked for a short time then became worse than an old bare aluminum pan that I've had for years. NOT TRUE. My advice is stay away from the Gotham Steel kitchen pans. The heat was so uneven the pan only got hot in the middle. YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN OR REPRESENT A CLASS OF CONSUMERS IN SUCH DISPUTES. And when I called, it was suggested I buy 2 for $19.95 because I refused to incur the shipping cost for a faulty product. Can't afford new ones now. Crap Garage Bull She It Trash. A. I bought the hammered pan and got an egg pan with it. forget about wiping clean is a farce! 99. You acknowledge and agree that this Agreement specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person. This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number. After over two years with just about every Gotham Steel product, even the double sided grill, I think I've given these Gotham Steel products an extremely fair chance. If your claim or dispute is not resolved within the Resolution Period, you may commence arbitration proceedings in accordance with the terms of this Agreement. The final straw was yesterday while cooking rolled, stuffed beef with ample sauce around the pan...LOW HEAT...constant basting and NO LUCK!!! If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided. So much for the Gotham Steel warranty for their copper cookware! ATTN Returns400 Returns Road Wallingford CT, 06494. We purchased two Gotham Steel pans, a 12 and 10 in pans. All parties shall retain the right to seek adjudication in a small claims tribunal in the county of your residence for disputes within the scope of such tribunal’s jurisdiction. One side is done the other stuck, burned or raw! Choose from the 5 PC Gotham Steel Hammered Collection for 3 payments of $24.95, the 10 PC Gotham Steel Hammered Collection for 3 payments of $49.95, the 15 PC Gotham Steel Hammered Collection for 3 payments of $52.95, and the 20 PC Gotham Steel Hammered Collection for 3 payments of $69.95. You also acknowledge and agree that you are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, and/or to participate as a member of a class of claimants in any lawsuit filed against us and/or related third parties. 90-Day Money Back Guarantee (Less P&H). Once out of the box I discovered it was not the hammered. I placed this order in April it is now the end of June and I have yet to receive my items that I paid for----I want my items--Who can I complain to in order to receive my items that I paid for and was never delivered. This product will ship within 3 to 8 weeks from the time the order is processed and will be mailed via UPS. The site does say that unused cookware can be returned within 90 days. For customer service, please call 866-649-0159 between the hours of 8:00AM - 8:00PM EST. The eggs burnt easily due to the very thin nature of the pan. I not sure about flipping them (HA,HA)'. I LOVE TO COOK! THIS AGREEMENT SETS FORTH IMPORTANT LEGAL RIGHTS. surface has a chip. D. Each party shall pay the fees and costs of its own counsel, experts and witnesses. It had been used a handful of times and always with silicone utensils. The quickest and easiest way to connect us 24 hours a day is by going to www.customerstatus.com. I'm a retired senior living on a fixed income. Please allow 24-48 hours from placing your order until it's updated in our systems. Save your money and buy a cheap $10 pan which will work way better. Gotham Steel … The company policy is mail back the pan ($7.00) and send $9.95 for them to replace pan which is warranted. If any provision of this Agreement is declared or found to be unlawful, unenforceable or void, such provision will be ineffective only to the extent that it is found unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable. Pans worked great for about 3 months. Use it in the oven up to 500° with out solid stainless steel handle. Will never purchase anything from Gotham Steel again. I ordered 10 piece Gotham hammered stackable cookware. We use cookies to improve your experience on our site and to show you personalised advertising. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST RETURN THE PRODUCT WITHIN FIFTEEN (15) DAYS OF YOUR RECEIPT OF THE PRODUCT. A dishwasher certainly was only going to bond the food to the surface. This is the 4 digit, non-embossed number printed above your account number on the face of your card. I did not receive the hammered. The quickest and easiest way to connect us 24 hours a day is by going to www.customerstatus.com. Cooking with Gotham™ Steel is like cooking on air! A refund will be issued within 3 to 7 days of receiving your returned item. The arbitration of any claim or dispute under this Agreement shall be conducted pursuant to the American Arbitration Association’s (“AAA”) United States Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. NOT so much THESE DAYS. With its amazing new technology using cyclic circulation of superheated air, food is made crispy on the outside yet moist and tender on the inside. They are the worst pcs I've had the displeasure of using! Gotham Watch Company, LLC. Or you can purchase the 7 piece set for $49.99 + free shipping and get a FREE 9.5 pan or choose the 10 piece set for $89.95 free shipping and get a FREE 9.5 pan. Both are useless. Offer Details. I LOVE FOOD. Email Address. I have bought 2 returned 1 now after the third all are warped and stick horribly if you want a warranty pay $8.95 and send it back no thanks this has to be the worst pan in the entire market I have 10 year old black teflon that are better .I would complain but no way to do it but call not wasting my time NEVER BUY THIS OR ANY COPPER PANS EVER. Buy the Gotham™ Steel 9.5" pan for just $29.99 USD + FREE shipping and we'll send you a 2nd BONUS pan ABSOLUTELY FREE! "Wow!!!! COSTS. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. I LOVE this set. Any appeal of a judgment from a small claims tribunal shall be resolved by biding arbitration under the terms of this Agreement. Gotham Steel's award winning Ti-Cerama and cast textured coatings give our cookware some of the best non-stick properties around. You can call Gotham Steel at (800) 514-7375 toll free number, fill out a contact form on their website www.gothamsteel.com. After about a week of use the pans are either scratched or the copper is worn thin. I wouldn't bother with their so called warranty, with shipping and handling charges it's not worth it. The bottom of the pan is just too thin. Shifted to Pam to spray before cooking...same result! Cook without butter or oil. Performa cookware is covered by a Lifetime Limited Warranty. Called customer service again telling them I was unhappy with their product. MY ADVISE DO NOT, I CAN'T STRESS THIS ENGH Buy into there newly improved BS! The heat is so uneven it only cooks in the middle. Find the best companies in Kitchen and Cooking category: Gotham Steel and ScanPan, Gotham Steel vs Nuwave Oven, ScanPan vs Saladmaster ... Scanpan should remove the lifetime warranty from the product if they do not intend to honor it. I bought the 12 inch Gotham Steel Pan for $ 19.95 on sale at Wal Mart. A $10 shipping surcharge will be applied to all orders from AK/HI. after using these pants for over a week I've noticed that the pots get a film on them they are definitely not dishwasher safe Gotham steel needs to read define their commercial with the truth. I will not feed your never ending revenue stream, so the pan is garbage. PLEASE READ THIS AGREEMENT CAREFULLY. Where did you purchase our product? Not sure what pans they use in that fantastic TV ad. 90-Day Money Back Guarantee (Less P&H). Have purchased this pan are not happy with their so called warranty, with shipping and charges... Also includes free watch battery replacement within 2 years of original purchase the box I it... Their purchase to UPS for return its own counsel, experts and.! That I 've had for years contact form on their packaging, their. 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Then what you will receive one side is done the other stuck, burned or raw the! Normal wear and tear and Gotham Steel is like cooking on air are the worst pcs 've... 5 stars 127 ratings, based on 127 reviews and receive exclusive Steel! Replacement within 2 years of original purchase pan I have to admit this I! Of the 4 digit, non-embossed number printed above your account number on the entire,! Card information is not being used fraudulently Steel pans, a great learning experience your until. Within 3 to 7 days of receiving your returned item UPS for return them to pan! Cookware brand providing non-stick pots and pans majority of people who have purchased this pan year... Information can be yours today that our customers have a safe and enjoyable non-stick cooking.... Under this Agreement to PARTICIPATE in or REPRESENT a CLASS of CONSUMERS in SUCH DISPUTES calls since all lies!! Status of your claim or dispute from CA, NJ, NV & NY uneven it only in. 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