With Barclays? … Barclays’ online reviews are a very mixed bag. I have made countless visits to Barclays branches, who take my phone away and return it, assuring me that it will be fine now as there was a ''mix up'' with my ID details which is now sorted. I regret having accounts with them and will definitely look into moving to some other bank who do care about their customers. Registered no. Smart Money People shows a higher average, with the majority of customers rating them 5-stars. Navigate Student Bank Accounts. However, since there are no branches in the U.S., all banking must be done online. Barclays Bank Review: The Pros and Cons. Despite phone calls (each approx 1 hour wait), forms completed,numerous apologies, letter to CeO (passed on to an automatic respondent I think) more apologies and no action. Read review. Specialist support team. The Barclays 1.60% APY savings account interest is much higher than the national average, as is its 1.85% APY CD rate. Over the years I only have seen their customer service going from bad to worst. The manager approached me and gave me a £20 as a gesture of goodwill which I wasn’t expecting but was really nice incentive. It happened again today from another member of staff. Businesses can borrow £1,000 to £25,000 at 7.9 APR representative and up to £100,000 unsecured. No interest in the customer whatsoever. So I return to the branch and the saga is repeated again - and again. the answer which my son would give). Business bank accounts carry fees for many of the transactions personal current account customers are used to getting for free. Both atms would not accept cash deposits despite me doing so many times previously. Barclays US online banking offers competitive APYs on both savings accounts & CDs, with no fees or minimum deposit. © Smart Money People 2021. Will know your best intentions does keep your luck for future savings. What a costly and frustrating waste of time this has been for our small business. All rights reserved - Privacy Policy, Winner of ‘Best Business Banking Provider’ in the British Bank Awards 2017. My average wait time always seems to be over 30 minutes. Unshaven and dirty! Internet and mobile banking. Every single time the automated voice notified time that wait time is exceptionally long and over 1 hour. Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. For 6 months I have been trying to get a debit card to access accounts. Do yourself a favour and go to another bank these people have awful customer service, awful technology and terrible bank. Depending on whether you already bank or not with Barclays, you can open an account in-branch or via video banking. Barclays claim they tried reaching us Many times in relation to this payment and claim we never got back to them. I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? spent on the phone line listening to the most tasteless and repetetive 2 lines of music, I feel that I want to close all my accounts in this bank and run elsewhere. “Barclays Bank. I will be changing my bank shortly. I waited over 70 minutes on the telephone to speak to customer services. I walked in and I was welcomed by a young Asian lady. If you’ve been using a personal account for trade and think your business qualifies for a Bounce Back Loan, you can call the New Customer Team on 0800 515 462 1 to discuss creating a business relationship. Barclays is one of the biggest and most well-known banks, with 1,600 branches across the UK. I like to reconcile at least monthly, but our statement option is set to yearly and although I have made numerous attemps to amend this to monthly, each time I just get a message saying that something has gone wrong and you're working to fix it. Staff are always very helpful and informative and I feel the bank is very trustworthy for my business. Compare Barclays Business Bank Accounts to other leading business accounts. Agents on the chat facility abruptly end the conversation, takes minimum 20 minutes to connect to an agent over the phone AND they decide to convert currencies without me authorizing? I can't even discuss this failure online because to do so requires you to log on!!!!! I shall be seeking compensation. Barclays online savings accounts review for 2019. To open an International Bank Account you need to be 18 years old or over and have a minimum balance of £25,000 (or currency equivalent) to deposit and maintain across your Barclays International Banking Accounts (threshold may be increased dependent on jurisdiction or other factors). Bunch of parasites. Has anyone else experience such diabolical behaviour from Barclays Business or Private Banking, where Barclays have laid claim to their money (fraudulently keeping it) without any reason or explanation?! You must have a Barclays Business current account and have a mobile number to use this feature in the Barclays app. Forget it. The app stated that I must contact barclays before trying to sign back in. We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. How can I run a business when I can’t log into my business account? Very fast responses when needed and extremely professional. However, it is a very slow recovery process and so we have soldiered on with Barclays for the ime being - even though things have actually gone from bad to worse. Barclays bank account reviews come from people like you! 9740322. We also make use of Barclays online banking and banking App and again we confirm that there was no effort made by Barclays to contact us there Either! Not bad For a long story. if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. Things to consider. It was awkward, clearly she didn't want to communicate. Better shoot yourself in your foot then deal with this rubbish bank! 3. Absolute disgrace im registered disabled and have no help at local bank i hate dealing with the rudest staff I've ever encountered i was made to feel a liar i ended up on this particular occasion being so stressed I emptied my bladder at the desk in humiliation i used my 6 year old old daughter as a shield to hide my wet patch i hated the fact i felt the staff could see i was struggling but seemed to do nothing but antagonise and belittle iv never been back. The have been average but for the past 6 months they have used any excuse to give zero resolutions. What we don’t like:- Business bank account fees and overdraft charges explained . Unshaven and dirty! With no monthly or annual fees, getting a Tide business bank account is a great way to start off as a business owner who needs to keep additional costs as low as possible. If you wont chase it thy wont give a shit. On top of that, it happened frequently that I was unable to make payments from my EUR account due to IT glitches. You don't care about your customers so I cancelled my application and went with another bank instead. Trying again today and it is still the same. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. This is most certainly the most useless and unreliable service I can ever imagine existing in the business world. Upsetting horrible experience. Registered no. © 2021 Trustpilot A/S. Winner of Best Use of Mobile at FStech 2019 and Best Mobile Banking Financial Innovation 2018. There other saving products too! I cannot use my card, but I'm allowed to draw cash out at a local branch with my id. I have a personal Barclaycard predating our business accounts and, from day one, this seems to have confused your system as it muddles up my personal ID details with my son's ID details. Then trying to open a business account: Stuck on item 7 no matter what figures you type in. Wouldn’t have been a problem until Covid hit, took a massive pay cut, Barclays gave me the mandatory payment break at the end of which they wouldn’t accept a period of interest only payments to give me some breathing space, my only option was to sell - then they hit with an £8000 early repayment fee along with a further £1000 early settlement fee. Shambolic that's how I summed up this Bank. All I need is a code to get online banking on a new devise. Barclays first froze the accounts of Daniel Bentley, 17, who runs a business hosting and developing websites, late last year. Finally rid of them and they haven't even noticed. Whilst many traditional business bank accounts will have a monthly fee as standard, Tide is a little different. Read Guest's review of the Barclays Business Bank Account, 41 of 120 Barclays Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre I waited around 30 mins until the issue was resolved as I needed to speak to some one at the bank desperately. A poor review will make no difference; this bank doesn't care about customers. I walked in and I was welcomed by a young Asian lady. Barclays’ U.S. banking operation, which is only online, offers strong rates on savings accounts and CDs — but it doesn’t have a checking account. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services. Find out from our in-depth Barclays review. Still 6 months later and no action from them on a blunder they are trying to solve. Could this be a good bank for your savings needs? This happened maybe on 9-10 occasions when I tried. Awful. Barclays Bank PLC. For example, their on line statements don't even show the type of transaction - so when I am trying to reconcile our account I have no idea whether the ''money out'' has been paid by card, DD, standing order, BACS or on line payment! I gave them 1 star because there isn't a zero. VERY BAD CUSTOMER Service and they don't seem to care about the customer at all. We immediately called Barclays to try understand what was going on. Barclays don't understand the fundamental requirements of bank account administration. Barclays Online Banking offers high yield savings accounts and CDs with no minimum balance to open. We have subsequently contacted the complaints department and logged 2-3 separate complaints, yet we have not heard back from them either over a period of weeks! Even PayPal wouldn't recognise the account. If there was zero ⭐️ ranking, it would be the choice. Can you save $1000s more per month because of Barclays' super-high saving rates? They have 24/7 service which now shuts at 5pm GMT and when you try them during the day you cannot access anybody as their phone typing directions are broken. Appalling customer service, almost abusive at times. Can’t even freeze or cancel a bank card on the business app. Horrendous service. I have done business with Barclays for almost45 years, I found myself in a situation where I had to report my concerns to Barclays bank and to have the matter investigated. Barclays Business Banking Reviews Winner of ‘Best Business Banking Provider’ in the British Bank Awards 2017 Ratings based on 155 reviews Last review 3 months ago Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. This is the 3rd time this week. I will be awaiting customer service to come back to me and then I will update and post once they have. I have been told I have guaranteed eligibility for a loan amount higher than the interest free loan I sought - not because I needed it but to me it made financial sense to go for the I test free loan, given the fact it was on offer. Crazy phone line waiting times - for last 9 months I tried to reach Barclays mortgages department regarding the question I can't resolve online. I applied for a business bank account in early July and it's now mid August. I received an initial email which contained a list of required documentation, which I gathered together and stored ready for my appointment. With so many different current accounts now available, you can read these honest Barclays current account reviews to find out what life as a Barclays customer is really like. We have been in business since 2012 and have a first class credit history, with no defaults and all loans now repaid over 12 months ago. ZOe from fraud team was FANTASTIC, she has great listening skills, made me feel at ease about my account, very friendly, polite, professional and is quick problem solver. Its the most dogshait bank i have ever seen. 2. Since joining Barclays, I've had nothing but trouble. Upon complaints I've been told that "all systems are working fine". Business accounts work in a very similar way to personal accounts – you'll be able to set up payments, have people pay you and make debit card transactions. Despite a history of 47 years as a Barclays customer. We immediately called Barclays to try understand... We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. Only the latest review will count in the company's TrustScore. Barclays Business Premium Account is an instant access account that has no minimum balance or deposit and a maximum limit of £50 million. I almost sent myself insane trying to reconcile to your running balances before I realised that they were an absolutely unreliable load of rubbish (to put it politely). Because of this one payment they are questioning. For goodness sake don’t be loyal to Barclays..they will not reciprocate. Barclays froze my bank card for no reason just before Christmas Barclays put my personal bank account into internal review 13 days before Christmas 2020. Indeed it IS fine for a couple of days and then it locks me out again (I suspect after my son has accesserd the ap from his phone). Barclays Bank UK PLC. This Review, in which I have been ably assisted by Russell Collins, sets out a number of recommendations. - 8/25/2020 Online Savings slashed to 0.60%(Was 0.80%) New low for Barclays as Banks seem determined to chase away depositors because of their failure to lend money to business customers. Barclays PLC Annual Review 2012 (PDF 1.22MB) Barclays Pillar 3 Disclosures 2012 (PDF 1.95MB) Form 20-F 2012 (PDF 6.24MB) Barclays Bank Ireland PLC Financial Statements 2012 (PDF - 2.16MB) Glossary (PDF 0.15MB) 2011. Booked an appointment with a "business manager" almost 3 months ago to open a business account with Barclays. Shame but clearly the name stands for nothing these days in the world of banking . I got declined for an interest free loan. Something I should be able to do on my app, but no! Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough. 973765. I asked her about apprenticeship in Barclays. HOURS waiting. Shait bank, unreliable and fckn close down. I opened a business bank account, but my clients cannot pay me, as as soon as they try, they get a message that the account is not associated with me. The manager I had the appointment with looked and smelled like a bum! I find the Barclays Online Banking experience extremely poor. the start-up business account is free for the first 12 months and you get access to Barclays’ Business Direct team, which offers support on growing your business the business account for turnover up to £400,000 is for established business – there are two price plans depending on whether you use mixed payments or electronic payments only (with a £6 and £6.50 monthly fee respectively) Matthew Boyle Updated Oct 1, 2020. they ask you to bank online and then when it does not work you cannot speak to anybody in online banking. Also I cannot pay out from this account, I guess for the very same reason. 2752982. I say fraudulently becuase of the following reasons: I have had a Barclays business account for many years. I'm moving all my accounts from barclays. Barclays have now for a period of weeks being withholding a number of our inbound Payments from a number of different clients! Better shoot yourself in your foot then deal with this rubbish bank! Again we can confirm that we never received a single letter from Barclays! I asked her about apprenticeship in Barclays. Absolutely disgusting. My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. OUTSTANDING compared to other available options. I am suing Barclays. I was on the for 3 hours waiting trying to reach them. Tried to use online banking as recommended but received an error message and that I would need to call for help. Here are some of the other problems we are still experiencing: Really sarcastic and unhelpful. So I use the search facility to ask for a list of all transactions for the complete month, but your system ALWAYS misses off transactions for the start and/or end of the period. We have been in business since 2012 and have a first... 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