I didn't see any update or got a refund for 10 days. Apple is going to create a new order..looks like I may get it for Christmas. I check my email and it said it was delivered and signed for by Catchman. Submit a Claim for Lost or Damaged Shipments. My phone has been supposedly been sitting in Lexington, KY, for over 24 hours now. Mar 14, 2012 #16 So from a gross numbers standpoint, it looks hideous. its not that my tracking number doesnt work, its that FEDEX DOESNT HAVE A PACKAGE FOR ME. FEDEX couldnt find the package so APPLE is sending replacement. Called FedEx this morning as it’s been a week since any movement has happened and they said call the shipper and have them start lost package procedures. Looks like it was a package handler so be cautious ordering online. Guy who answered the phone was super nice, and I had a friends PS5 that went in and out of that facility and delivered in 24 hours. So I guess now I just have to deal with Apple, which is probably easier anyways. No. The FedEx truck showed up as expected the next day, the carrier picked up the package. Ground Shipment. May 7, 2009 331 87 London. Seems like a bad apple. Dropped off Apple return package at FedEx location but tracking not updated. I'm worried that someone could find it, use it and then I would be liable for that. I packaged the item and attached the label and took it to my local FedEx … That’s all they could tell me. These shipments include FedEx Ground, FedEx Express and FedEx SmartPost ®.If an online store has provided you a return label with another shipping service, you won’t be able to return your package at a FedEx location. And no problems. L. Laserawesome macrumors member. ... the package was lost per APPLE. Send out over 1200 packages in December for my customers. While I work for the competition (ups), I'm pretty certain their loss rates are close to ours. apple called fedex to have them physically check the package. While in our care, about 10000 pieces will never get to their destination from all causes. Macs. Only FedEx shipments can be processed at a FedEx location. Thank you FedEx! Time Sensitive. Lost package from Apple. Texted with Apple help for over an hour but receive TERRIBLE service. It would be faster. its quite simple. Thanks to all the FedEx workers that are actually honest! Apparently, if there's no movement today, I have to call Apple because UPS lost the package. when he handed me the box, it was so light, i shook it. Mac Basics, Help and Buying Advice . Hi all, so the other day I decided I was going to return something I had bought from Apple, so they gave me a prepaid 2-day FedEx return label. So I sent out an iPhone trade-in November 21st from my local FedEx to Apple. i called fedex and they said they would call me within 24 hours. If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim online with fewer steps. So I did the right things sent it to my work. same thing happened to me today. Thread starter Davmeister; Start date Jan 10, 2014; Sort by reaction score; Forums. Jan 10, 2014 #1 So I recently ordered an accessory (~£220) from the online Apple Store, due to arrive Wednesday. I was delivered a Macbook pro via Fedex but they lost the package. my dad received the package cause i was in the bathroom. Lost IPhone Trade In. I ordered and Apple watch on sale and it was sent by Fedex. Got the return label, called for FedEx to pick up. then i saw that the single clear tape securing the box has been cut, it was tampered. Davmeister macrumors 6502. I called UPS as it was originally scheduled to be delivered to Mississippi today. Well I was at work and there is not Catchman. Other. After an investigation, they sent me another one. However, it still says it is waiting to ship out from my local FedEx store. Original poster. 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