By October 31, 2018, all client-server and browser-server combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to Office 365 services. Microsoft must have done something last weekend. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Make sure the reply-to(sender email address) matches the email address you’re using for authentication. Here is some information from another user, with a different model printer, that was able to resolve their issue. Network or ISP changes might change your static IP address. Below are the three configuration options to help you identify which one is in use: Your printer is connected to the server "smtp.office365.com.". I'm trying to get scan to email working again (it was setup previously via their old Exchange server) and I was able to get it working by setting up a virtual SMTP server in their new 2012 Essentials server but it's problematic and I want to get away from using any … Related step. I’ve enjoyed reading the post. Without these, the Scan-to-Email system cannot work and cannot be made to work. No carets on the smtp page at all on any machine. If i test to (Scan@365domain.com) it works This error indicates that your printer connects to the SMTP client submission endpoint (smtp.office365.com). Go to system-> image setting->scan setting, add the name & the reply email again. For direct send, use the MX endpoint for your Microsoft 365 or Office 365 organization, which ends with "mail.protection.outlook.com." Correct this so you can send email from your printer. Update your connector and your SPF record with the new IP address. You can find your MX endpoint by following the steps in Option 2: Send mail directly from your printer or application to Microsoft 365 or Office 365 (direct send). Thanks for the explanation. Check whether your IP address is on a block list by using a third-party service, such as MXToolbox or WhatIsMyIPAddress. Office 365 SMTP implemented the mandatory use of TLS 1.2, Instructions for 2016-current Sharp devices, Sharp Copier Email Print – Print Remotely, NEW Sharp Product – MX3071, MX3571, MX4071 Phoenix 2, http://equipmybiz.com/copier-price-quote-houston/, http://equipmybiz.com/address-book/how-to-setup-scanning-to-email-with-gmail-servers-on-a-sharp-copier/, Sharp Enhances MFP Lineup with the MX-7081 / MX-8081 Color Document Systems, Sharp Expands A4 Product Line with Four New Desktop Models, SKELTON BUSINESS EQUIPMENT OF HOUSTON HONORED BY SHARP FOR AS A PLATINUM LEVEL SERVICE DEALER, Sharp Introduces New Line of A3 Monochrome Workgroup MFPs for the Technology-Driven Workplace, Sharp Adds Four New High Speed Models to Color Advanced and Essential Series. 2. On old machines – carets only on the reply address in the image send section. Hey Admin and Matt turok, we had this problem on about 20 printers on a larger company and me and the other IT guy rubbed our head for about 2 days before we figured it out, What is the reason for this and how can we solve the issue please? For help, see Remove blocked users from the Restricted Users portal. Yes that is the correct file. I imagine they would have done that if they made a service call, but you may to ask what was done. An example would be if your entered login credentials for sales@contoso.com in your application settings but the application tries to send emails from salesperson1@contoso.com. Update your SPF record to reflect this change. Sending email from devices and applications is less easy to fix, and you might not get clear information to help you. Updates for the printer mailbox to fixing any problems, check your connection to Microsoft 365 account! With your static IP address to their block list – no carets at all that update was due. 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